Tuesday, January 21, 2020
Before diving into the ideology of Total Quality Management, we need to have an understanding of what the term Quality means. The term quality is frequently used to signify the level of distinction of a product or service. The term Ã¢â¬ËQualityÃ¢â¬â¢ in some engineering organisations may be used to specify that a piece of metal conforms to a definite physical dimension and characteristics often set down in the form of a particular Ã¢â¬ËcompactÃ¢â¬â¢ specification. The motion of quality development generally and total quality management in particular have become very popular in America during the past three decades. The fierce competitiveness of the global market is the force that generates this motion. As the parallel rebuff of the American economy in the late 190Ã¢â¬â¢s became perceptible, many U.S industries started transforming the traditional way of doing business into an organisational approach paying focus on the continuous development so as to become comp etitive. America in the 1980Ã¢â¬â¢s embarked on the journey for the Quality development motion journey. The prestigious Malcolm Baldridge national quality award is the most distinguished symbol of AmericaÃ¢â¬â¢s quality revolution (Hiam, 1992). Actually, quality has been one the private sectorÃ¢â¬â¢s principal concentrations for a long time. The fact still remains so today. In the early years of the quality trend, the focus on quality was on quality circles (Barra, 1983), quality control and quality assurance (Ishikawa, 1991). The top plan of many organisations in the private sectorÃ¢â¬â¢s to improve and develop on quality, productivity and competitive position is the drive for total quality management (TQM) (Hunt, 1992). Since the 1990Ã¢â¬â¢s TQM has started to be extensive beyond the private sector ... .... 2. Chartered Quality Institute (2013) Total Quality Management (TQM). [Online] Available from: http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Total-quality-management/ Accessed on 21st Oct, 2013. 3. Prof. Bagad, V. S. (2008) Ã¢â¬ËTotal Quality ManagementÃ¢â¬â¢ in Total Quality Management. India: Sharniwar peth. 4. Tolsma, Denis (2011) Ã¢â¬ËTotal Quality ManagementÃ¢â¬â¢ in Macro-organizational factors. Switzerland: Geneva. 5. Rawlins, R. A. (2008) Ã¢â¬ËTotal Quality ManagementÃ¢â¬â¢ in Total Quality Management. Indiana: Bloomington. 6. Phu, V.H. (2011) Ã¢â¬ËHistorical Evolution of TQM literatureÃ¢â¬â¢. Total Quality Management Approach to the Information Systems Development Processes: An Empirical Study. 1,2 : 10-11 7. Inc. (2013) Total Quality Management (TQM). [Online] Available from: http://www.inc.com/encyclopedia/total-quality-management-tqm.html/2 Accessed on 27th Oct, 2013.
Sunday, January 12, 2020
For centuries people have been writing dramas, but witnessing the drama of a story is a different kind of experience. There are many elements that make up dramas, including sets/setting, plot, conflict, symbolism, point of view, irony etc. Symbolism is something that can be hard to look for in a drama. A symbol is something that represents more than itself. In a drama props, clothing, or sets could all be used as symbols. When symbolism is added to a play it becomes more sophisticated. A symbol can put a play on a whole new level and get an audience to think of the play in a whole new way. Symbols are often hard to find and many times you have to re read work to find them. In an article by Hickett she helps readers understand ways to find symbols Ã¢â¬Å"There are several ways to recognize symbolism in literature. One is the frequency an object or character is mentioned in a piece of literatureÃ¢â¬âif it is mentioned often, it is probably important. Another way to find a symbol is to look at how much detail is used in describing an objectÃ¢â¬ (1). Susan Glaspell uses many symbols in her play Trifles. Glaspell uses symbols such as a canary, quilt, birdcage, rocking chair, cherry preserves all have symbolism given to them by Glaspell in the play. She uses her props very well to give them dual meanings that could easily pass ones eye. Each thing has a meaning to help solve the case, and even show who Mrs. Wright really is. One of the main symbols in the story was the canary. The dead canary shows that Mrs. Wright is capable of murder. Since the bird had a broken neck it shows that it did not die of natural causes. This means that the birds death could also symbolize Mr. WrightÃ¢â¬â¢s death. It is up to a reader to determine if Mr. Wright killed the bird so Mrs. Wright killed him, or if Mrs. Wright were to kill both. The Canary could also symbolize the life and happiness Mrs. Wright once experienced but how it was killed by Mr. Wright. Another key symbol in this story was the bird cage. It symbolizes a guard. Mrs. Wright had a guard up of how her life really was and the way Mr. Wright treated her. She could not show what she was actually going through. It shows how after marriage her life became secluded, like a bird in the cage would be. The next symbol found in Trifles is the rocking chair. The chair symbolizes calmness. It shows throughout everything that Mrs. Wright is going through and how nervous she may be, while Hale is questioning her she can still remain calm. It shows that the chair was a place of tranquility, somewhere she could spend her time and be in peace.
Saturday, January 4, 2020
Throughout the span of American history, there have been many culturally significant eras. Following the atrocity of World War II, Americas economy began improving rapidly. A new decade represents another period of triumphs and tragedies, that are inevitably apart of an cultures history. The excess of new products created lead to a significant change in americans perceptions. New technology becoming available for public consumption helped improve the quality of families lives. From the approval of the hydrogen bomb production, to the commercialization of Disneyland, the 1950Ã¢â¬â¢s remains as one of the most culturally significant decades in American history. After witnessing the entire world engage in a horrific war, AmericaÃ¢â¬â¢s stance of neutrality came to an end. America entered the war late, which gave the allies an great advantage over Germany, and resulted in Nazi forces being completely surrounded and overtaken by the allies. Britain desperately needed AmericaÃ¢â¬â¢s assistance and since Franklin Roosevelt knew that giving weapons directly to the allies would spark massive controversy. His solution was signing the Lend lease act on March 11th, 1941. This act would allow the US to lend ally countries such as Britain, Russia, France and China, life saving supplies. Due to the drastic amount of weapons, such as machine guns, tanks, fighter planes, submarines, and ships, needed in such a short period of time, automotive facilities were temporarily transformed into massShow MoreRelatedThe War Of The World War II1387 Words Ã |Ã 6 Pagesevents that could bring so many people together while simultaneously tearing them apart-- World War II is one of those events. While the beginning is not set in stone, many will argue that the war all started with the unwarranted German attack on Poland in September of 1939. As tensions rose between countries, conflict began to swell. Over 20 countries were involved, and alliances were established. The war was fought between two major alliances; the Allied powers and the Axis powers. The Allied powersRead MoreThe War Of The World War II1408 Words Ã |Ã 6 Pagesdifferent levels of the educational system most everyone has talked about the Second World War in great detail. The European and Pacific Theaters were the main focus of many historians and their writing, because war pertained to the audience of the time. WWII revolved around the idea of freedom and liberating the fascist governments of Europe, the homefront back in the states was the war machine that kept the war churning. Millions of pages have been written about the experiences and battles duringRead MoreThe War Of World War II1638 Words Ã |Ã 7 PagesWorld War II was the most widespread war in history and it directly involved more than 100 million people from over 30 countries. This war lasted from 1939 to 1945. 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And then, to make matters worse, in 1939, Germany invaded Poland to spark the second of the World Wars. Germany was on a seemingly unstoppable track to take over Europe, and countries such as France and England were alwaysRead MoreThe War Of World War II1640 Words Ã |Ã 7 Pages After becoming Reich Chancellor in 1933, Hitler swiftly consolidated power, anointing himself FÃ ¼hrer (supreme leader) in 1934. Obsessed with the idea of the superiority of the Ã¢â¬Å"pureÃ¢â¬ German race, which he called Ã¢â¬Å"Aryan,Ã¢â¬ Hitler believed that war was the only way to gain the necessary Ã¢â¬Å"Lebensraum,Ã¢â¬ or living space, for that race to expand. In the mid-1930s, he began the rearmament of Germany, secretly and in violation of the Versailles Treaty. After signing alliances with Italy and Japan against
Friday, December 27, 2019
Sample details Pages: 2 Words: 669 Downloads: 9 Date added: 2017/09/19 Category Demography Essay Type Argumentative essay Topics: Community Essay Did you like this example? Vulnerable Populations The chronically mentally ill are people that suffer from one of many diseases that affect the brain. The brain is the most complex of human organs. The cause of being mentally ill is unknown, but there are most likely many different reasons. There is no cure for being mentally ill but there are many effective treatments that one can get. In history, there have been several movements to try and deinstitutionalize many mental health facilities. The goal for many mental health facilities is rehabilitation which helps integrate them back into the community. The chronically mentally ill are hardly ever successfully rehabilitated or integrated back into the community. The main goals of mental health facilities are usually focused on what the institution wants instead of what the resident wants. Symptoms of chronic mental illness are distorted perceptions, loss of contact with reality, delusions, hallucinations, confused thinking, unstable and inappropriate emotions, bizarre behavior and impaired judgment. There is social awareness that can be achieved from chronically mentally ill people. There is definitely not enough being done for the chronically mentally ill patient and many systems need to work in conjunction with each other to improve the existing social support systems. The opinion of the chronically mentally ill in todayÃ¢â¬â¢s society has stayed the same over many years. The essential changes in treating chronic mental illness as compared with chronic physical conditions make the rehabilitative programs much more compound. The importance of enhancing the social support networks of chronically mentally ill people was reaffirmed in 1986, when the Southern Regional Education Board published the results of an NIMH-funded study containing guidelines for assessing and improving the effectiveness of mental health case management personnel (David E. Biegel, Elizabeth M. Tracy, Kenneth N. Corvo). This report stated the need f or case managers to be informed and know about informal support systems such as churches, social clubs, self-help groups, families and neighborhood leaders. They should also know hot to establish community resources for the chronically mentally ill. In 1955, three out of every four people that received mental health care were treated as inpatients. Today, three out of every four people that receive mental health care are treated as outpatients (David E. Biegel, Elizabeth M. Tracy, Kenneth N. Corvo). The history of treatment for the chronically mentally ill was once individuals that were locked up and forgot about, to the emergence of state mental hospitals, to community mental health facilities and deinstitutionalization. The treatment for the chronically mentally ill today is now increased family support, trans-institutionalization and shunting into the criminal system. The chronically mentally ill need inpatient care, shelter and socialization. Another important factor mostl y forgotten with the chronically mentally ill is evaluation and reevaluation of what treatments have or have not worked for them specifically in the past. This should include identifying the medications to which the patient and his family members have responded in the past, remembering that members in the same family are usually responsive to the same medication. The chronically mentally ill patientÃ¢â¬â¢s ability to communicate is critical to community retention. They need to learn how to get along with others and develop networks of support. Short-term hospitalization doesnÃ¢â¬â¢t allow a chronically mentally ill person to fully develop their socialization skills, but it does provide the opportunity to target specific deficits and areas that need improvement and begin remediation of those areas. References Charles R. Goldman, M. D. (July 30, 1998). CHRONIC/SERIOUS MENTAL ILLNESS. Retrieved August 30, 2010, from https://www. state. sc. us/dmh/clinical/chronic. htm Recovery M odel: Mental Health Recovery Model as it Applies to the Severely and Chronically Mentally III. 2007). Retrieved August 30, 2010, from https://recoverymodel. com/ David E. Biegel, Elizabeth M. Tracy, Kenneth N. Corvo. (1994) Strengthening Social Networks: Intervention Strategies for Mental Health Case Managers Retrieved August 30, 2010, from https://www. mghsocialwork. org/history. html SL Jones, D Roth, PK Jones. (1995). Effect of demographic and behavioral variables on burden of caregivers of chronic mentally ill persons. Retrieved August 30, 2010, from https://www. ps. psychiatryonline. org/cgi/content/abstract/46/2/141 DonÃ¢â¬â¢t waste time! Our writers will create an original "Vulnerable Populations" essay for you Create order
Thursday, December 19, 2019
The case, Dunlap v. Tennessee Valley Authority, explores the issue of suspected racial discrimination associated with disparate treatment and disparate impact caused by the Tennessee Valley Authority (TVA) against a qualified, experienced boilermaker and foreman that is African American. Questions for the court to evaluate regarding this case include: Is this a case of disparate treatment and/or impact and was the plaintiff, David Dunlap, subject to racial discrimination? Finally, did the TVA use personal hiring practices that allowed for racial bias in the interviewing process? What are the legal issues of this case? The Court in the 6th Circuit was to determine if the plaintiff, David Dunlap, had met the burden of proof that hisÃ¢â¬ ¦show more contentÃ¢â¬ ¦The proof of discriminatory intent is not required and although the court concluded that TVAÃ¢â¬â¢s processes with interviewing had been manipulated to exclude African-American candidates in general, the court disagreed, citing the Ã¢â¬Å"lack of statistical proof demonstrating that a protected group was adversely affected thus establishing a Ã¢â¬Å"prima facieÃ¢â¬ caseÃ¢â¬ (Walsh, 2010). Dunlap did not prove, within the evidence presented, that the procedures TVA used were practiced prior. Although the district court concluded that Ã¢â¬Å"TVAs interview process had been manipulated to exclude African American candidatesÃ¢â¬ (Walsh, 2010), the court of appeals disagreed because it did not believe there was analytical data that blatantly prove how any protected group was impacted adversely. The court found that Dunlap can only challenge his specific interview processes and not an entire group. Explain why the plaintiffs disparate treatment claims succeed? The disparate treatment doctrine requires that any plaintiff must demonstrate that an employer has treated some group of people less favorably than others because of any protected classification to include their race, color, religion, sex, or national origin. According to Walsh, Ã¢â¬Å"Three provisions required to prove disparate treatment are (1) the plaintiff must establish a prima facie case of racial discrimination; (2) the employer must articulate some legitimate, nondiscriminatory
Wednesday, December 11, 2019
Question: Discuss about the Managerial Cognitive Capabilities and Microfoundations. Answer: Introduction: The article in the Harvard Business Review portrays the fact that most of the companies fail to appoint right talent in the right designation. It is the reason of lower productivity of the different teams working in different organizations across the world. Most of the companies do not have good managers so that they cannot make higher profit in the market. The reason behind this is faults in the process of recruitment and selection. It is seen that most of the companies fails to recruit right people as they are unable to find the right talent most of the times in the vacancies available for it. Research report has illustrated the fact that companies do not recruit people 82% of the times (Epstein Buhovac, 2014). The main argument of the article states the fact that good managers are responsible for increased profitability whether bad managers can cause losses in huge amount for many companies. Each year, due to bad managers companies spend billions of dollars but they did not get any return out of it. The article states that only 30% of the managers are really engaged in their proper work. Surprisingly when the percentage counts to worldwide, then it reduces to 13%. The main motive of the article lies in the fact that good managers across the world are hard to find whereas bad managers are prevalent everywhere scattered in different parts of the world in different multinational and small medium enterprises. It can be also pointed out as the line of reasoning (Brown, Colville Pye, 2015). Assumptions and limitations While reading the article, the reader must have to understand what message the article is conveying about and what are the assumptions and limitations behind it. By reading the article, it can be clearly understood that it the article is all about research and the researcher has focused on the abilities of a good manager in the organization. However, the article is informative as it gives data regarding various attributes of good and bad managers. But it is based on some assumptions and limitations. The data is collected by conducting research on different organizations that contains few assumptions and limitations (Jansen et al., 2013). The researcher i.e. Gallup in the article has conducted primary researches. The data are provided are based on the views of the respondents i.e. the managers of different multinational companies. The reader has to believe that their views and the data interpretation of Gallup are correct and they provide real life scenarios about the working cultures of the organizations. The limitation of the research in the article is the security of the respondents while conducting the research. Apart from that, the limitation can also be applied to the data sets. It is a possibility that if Gallup has been conducted the research to different organizations, then the results may be different (Hill, Jones Schilling, 2014). Research methodology and research methods The research methodology that is used in the article while collecting the data from the managers is primary research methodology. Primary research methodology is used because it will provide the real life scenarios regarding the duties and responsibilities of managers. It is also helpful in collecting the data regarding the percentage of good managers and bad managers in the organizations. Instead of secondary data, the researcher in the article has chosen to conduct the methodology of primary research in terms of using the methods of interviews and surveys (Too Weaver, 2014). The process of interviews and surveys are though time consuming and cost incurring, but this method has been chosen in order to collect the real time data from the managers whether they are successful in their duties and responsibilities in the organization. Apart from that, it can be said that the quantitative methods of data methodology are used while calculating the data collected from using primary research methodologies. It is mentioned in the article that while conducting the research regarding the managers roles and responsibilities, it can be said that more than 27 million employees over twelve years in more than 2.5 million working units (Mishra, Boynton Mishra, 2014). The article illustrates the fact that the good managers are responsible for generating more revenues from the market as well as the reputation of the company in the market. The report has highlighted the fact that the most of the organizations have failed to recruit people with proper talents in the managerial designation. It is the result of the lower productivity of the team as well as to the organizations across different parts of the world. The percentages of profit collected by the companies having more good managers are much higher than the companies having less good managers (Schnackenberg Tomlinson, 2016). However, it can be said that there is a strong link between the vital performance indicators and employee engagement at the strategic business units of the organizations. The vital performance indicators of the companies include less shrinkage, less absenteeism, lower turnover, higher quality, higher productivity, and higher profitability. It can be pointed that the companies which have higher employee engagement levels are found to be get results better in terms of employee relations, productivity and team performances and overall profitability of the company in the market. These things are happened in a company that has more good managers in it (Bromiley et al., 2015). Relevancy of the findings with the theoretical concepts It can be said that the relating to the capabilities of the managers there are many traits and attributes related to the managers. An ideal manager must have the attitude of leading a team with proper leadership and decision making where the team members must follow the decision taken by the team leader. Apart from that, the team members must have clarity with the team leaders in order to share various issues. The theoretical frameworks used by the managers in this context are normative decision making theory and participative leadership in their fields of practice (Helfat Peteraf, 2015). Normative theory of decision making is known as the theory of choice which represents that advices are provided to the managers while taking best decisions in their workplaces. Normative theory is also known as prescriptive decision making theory that is concerned with the identifying the best decision. It usually portrays the role model of the team who is known for the ideal decision maker due to his fully rationality and perfect accuracy. These people will seek technologies and person who will help them in making a rational and fair decision making process (Hill, Jones Schilling, 2014). Participative leadership on the other hand is a popular leadership theory that can be used by the managers to lead a team which requires involvement of the team members in order to make a proper decision of the team. Involvement of different executives is responsible for the effective decision making process of the company with better new ideas (Jansen et al., 2013). Practical applications of the ideas to real life managers Real life managers must have the behavior and traits that a leader must possess. They have the knowledge of implementation of various theoretical models and frameworks that are related with leadership, decision making and team management. Proper customization of the models is necessary while pointing out the flaws and weaknesses of the team members. Apart from that, they have the knowledge of sense making regarding implementation of various models of leadership to influence the team members in their respective field of work (Collier, 2015). The theoretical frameworks that are identified earlier in the study are not only responsible for the improved decision making of the managers but also these frameworks will help in the identification of problem in the management of the organization as well as problems in the team. The two aspects i.e. normative decision making theory and participative leadership are interrelated with each other. Both these aspects are related with the decision making process of the organization with the involvement of team members of the organization (Brown Trevio, 2014). The team members will also feel a sense of commitment towards their field of work while giving improved productivity of the company. If the team members have a clear communication between the team leaders then the problems of the team regarding lesser productivity of the team along with individual productivity are to be identified. The identification of the problem will help in the formulation of the developmental training in the m ultinational organizations (Yinan, Tang Zhang, 2014). Recommendations to managers The article regarding the competency level of managers suggests many things that managers of organizations can focus in order to maintain their team performance. According to Gallup the managers must have the following talents such as: The managers must motivate each and every employee of the organization while taking action and engaging themselves in the organizational objectives that compels the vision and mission. The managers of the organization must possess assertiveness that will drive the outcomes of the project while having the ability in overcoming resistance and adversity (Brown, Colville Pye, 2015). The managers of the organization must create a culture that will helps in maintaining accountability. The managers are responsible in building relationships that are responsible for creating open dialogue, trust and full transparency. Managers are responsible for making rational decision that are based on the productivity and not on the politics. There are many traits and behavior that a manager must possess to manage the team while improving the individual productivity of the team members (Epstein Buhovac, 2014). Quotations from peer reviewed journals In this section, two quotations are to be cited from two peer reviewed journals that will encompass the role of managers in the decision making process of the organization. The two quotations will be the paraphrased version of the two lines mentioned in the journals. Exploring on the organizational effectiveness introduces in the development of innovation while achieving a long term sustainable processes that will exploit the operational efficiencies for a short term performance in the existing products. However, it can be said that, the study of ambidexterity helps in investigation of the ways that organizations are adopting in order to exploit and explore them simultaneously (Smith, 2014). If the managers adapt changing and complex environments in the modern business world, then it will help them in exploring novel knowledge in various domains that will simultaneously exploit the existing knowledge (Laureiro?Martnez et al., 2015). References Bromiley, P., McShane, M., Nair, A., Rustambekov, E. (2015). Enterprise risk management: Review, critique, and research directions.Long range planning,48(4), 265-276. Brown, A. D., Colville, I., Pye, A. (2015). Making sense of sensemaking in organization studies.Organization Studies,36(2), 265-277. Brown, M. E., Trevio, L. K. (2014). Do role models matter? An investigation of role modeling as an antecedent of perceived ethical leadership.Journal of Business Ethics,122(4), 587-598. Collier, P. M. (2015).Accounting for managers: Interpreting accounting information for decision making. John Wiley Sons. Epstein, M. J., Buhovac, A. R. (2014).Making sustainability work: Best practices in managing and measuring corporate social, environmental, and economic impacts. Berrett-Koehler Publishers. Helfat, C. E., Peteraf, M. A. (2015). Managerial cognitive capabilities and the microfoundations of dynamic capabilities.Strategic Management Journal,36(6), 831-850. Hill, C. W., Jones, G. R., Schilling, M. A. (2014).Strategic management: theory: an integrated approach. Cengage Learning. Jansen, R. J., Cur?eu, P. L., Vermeulen, P. A., Geurts, J. L., Gibcus, P. (2013). Information processing and strategic decision-making in small and medium-sized enterprises: The role of human and social capital in attaining decision effectiveness.International small business journal,31(2), 192-216. Laureiro?Martnez, D., Brusoni, S., Canessa, N., Zollo, M. (2015). Understanding the explorationexploitation dilemma: An fMRI study of attention control and decision?making performance.Strategic Management Journal,36(3), 319-338. Mishra, K., Boynton, L., Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications.International Journal of Business Communication,51(2), 183-202. Schnackenberg, A. K., Tomlinson, E. C. (2016). Organizational transparency: A new perspective on managing trust in organization-stakeholder relationships.Journal of Management,42(7), 1784-1810. Smith, W. K. (2014). Dynamic decision making: A model of senior leaders managing strategic paradoxes.Academy of Management Journal,57(6), 1592-1623. Too, E. G., Weaver, P. (2014). The management of project management: A conceptual framework for project governance.International Journal of Project Management,32(8), 1382-1394. Yinan, Q., Tang, M., Zhang, M. (2014). Mass customization in flat organization: The mediating role of supply chain planning and corporation coordination.Journal of Applied Research and Technology,12(2), 171-181.
Tuesday, December 3, 2019
Who Do You Think Is Responsible For Evas Death And Why? Essay An Inspector Calls is the story of the Birling Family, an upper middle class family in 1912 Edwardian society. The play however was first produced in 1946. Arthur Birling is a prosperous factory owner. He is well known in Brumley as was formerly mayor. He is described at the beginning of the play as a heavy-looking, rather portentous man in his middle fifties but rather provincial in his speech. He is confident that there will not be a war but as we know there was one so we begin to doubt Mr Birlings judgement. We learn that his father was knighted and that he is expecting to inherit this knighthood. We will write a custom essay on Who Do You Think Is Responsible For Evas Death And Why? specifically for you for only $16.38 $13.9/page Order now We first learn of him playing a part in the death of Eva when the inspector arrives. Mr Birling had previously employed Eva smith at his factory. He sacked Eva when she requested a pay rise. He thinks of this as unacceptable and says, I refused of course. This shows that Mr Birlings first priority is to make money. He strongly believes that a man has to make his own way He believes that she is inferior to him because of her class. She is just a lower class working girl and he is an upper-middle class businessman. Throughout the play he makes the continuous point that because Eva is a lower class woman, she has no value as a human being. He does not consider the harm he may cause to other people because of his attitude. He continuously denies having any part in the cause of Evas death because he believes that he has done the right thing for his business. When we learn that Eric had made Eva pregnant and that he stole money from his family and gave it to her all Mr Birling can think about is the way that it will make him look. He is afraid that he will lose his chance of being knighted. He says, Ive got to cover this up as soon as I can. Arthur Birling has done something to Eva, yet he cannot justify doing it. He acted selfishly and used his social status and beliefs to fire Eva. When Gerald Croft is first introduced in the play he is described as an attractive chap about thirty, rather too manly to be a dandy but very much the easy well-bred man-about-town. We learn that he is very sympathetic when we first here about him and Eva. He shows sympathy for Evas situation, and his willingness at the County Hotel to hear her story shows he thought of her as an individual, unlike Birling or Mrs Birling. He describes her as young and pretty and warm-hearted and intensely grateful.